Help centre
Frequently asked questions
Everything you need to know about working with Digital Ace. Can’t find your answer? Our team is happy to help.
General
What services does Digital Ace provide?
We provide digital marketing (Meta, Google and YouTube campaigns, SEO), website development, mobile app development, custom CRM development (sales and post-sales), e-commerce development and business automation. Most clients combine several of these into one connected system.
Can Digital Ace integrate marketing campaigns with a CRM?
Yes — this is central to our Digital Marketing + Sales CRM solution. Leads from ads, landing pages and website forms are captured in the CRM with their source, assigned to your team and tracked through the pipeline, so you can see which campaigns produce real sales opportunities.
Do you build custom CRM software?
Yes. We build CRM systems tailored to your workflow — covering lead capture, follow-ups, pipelines, collections, AMC/service management, support tickets and team performance — using technologies such as Python/Django and the MERN stack.
Can you develop both websites and mobile applications?
Yes. We design and build responsive websites, e-commerce storefronts and Android/iOS applications, and connect them to the same backend and CRM so your data stays in one place.
How does a post-sales CRM improve customer retention?
A post-sales CRM keeps track of what happens after the sale: orders, payments and collections, support tickets, service visits, AMC contracts and renewals. Timely reminders and a full customer history help your team deliver consistent service and spot renewal and upsell opportunities.
Do you provide ongoing support?
Yes. After launch we offer maintenance, enhancements, monitoring and optimisation. Support scope is agreed with you at the start of the engagement.
How do we get started?
Book a free consultation through our contact page. We will discuss your goals and current systems, then recommend an approach, scope and timeline.
Digital marketing & CRM
Which marketing channels do you work with?
Meta (Facebook and Instagram), Google Search and Display, YouTube and organic search (SEO). We recommend a mix based on your audience and goals.
Can we see which campaign each lead came from?
Yes. We set up source and campaign tracking so every lead in your CRM shows where it came from.
Can our sales team use the CRM on their phones?
Yes. Our CRM systems work on web and mobile, and we can build a dedicated app if needed.
e-Commerce & post-sales
Do you integrate payment gateways?
Yes. We integrate commonly used payment gateways and help you choose one that suits your business.
Can you manage AMC contracts and renewals?
Yes. AMC/service management, renewal reminders and support tickets are core post-sales CRM capabilities.
Projects, pricing & support
How is pricing decided?
Pricing depends on scope, integrations and timelines. After discovery we share a clear proposal with milestones.
Who owns the code and data?
Ownership terms are defined in the agreement. In general, your business data always belongs to you.
Do you sign NDAs?
Yes, we are happy to sign a non-disclosure agreement before discussing confidential details.
What support is available after launch?
We offer maintenance and enhancement support; the scope is agreed at the start of the engagement.